Frequently Asked Questions

Rental Terms

What are your payment terms?

We require a Visa or MasterCard to reserve your order with 25% down.
The balance of your order will be charged to your credit card on the day of your event unless prior arrangements are made.
We do not charge a damage waiver fee, but we do reserve the right to charge your credit card for missing, damaged, or excessively dirty items on return.
Order cancellations are allowed up to 14 days prior to your event.
Order additions less than 14 days before your event will be considered based on availablity.

How long can I keep the equipment?

Pricing is for 24 hours.
Week-end is considered 24 hours unless the equipment is moved to a second location and reused.
Longer rentals at considerable savings are available.
Call for a quote.

Tents

A tent is a tent, Right?

When it comes to renting a tent, there is a vast difference in quality & stability. Here is the difference:

	Party Canopy	Pole Tent	Frame Tent
Set up	Customer Setup	Requires our crew	Requires our crew
Center Pole?	Yes	Yes	No
Staking?	Requires stakes	Requires stakes	Can use weights
Wind Load*	15-20 MPH	Up to 50 MPH	Up to 50 MPH+
Walls Available?	No	Yes	Yes
Pricing	$	$$	$$$
Wind Load* Approximate Wind Load When PROPERLY STAKED.
Note: Berthoud / Loveland area in 2009:		Average wind gust 20 MPH per day. Average wind speed 4.6 MPH per day.
Source:Northern Colo Water District

How are the tents set up?

All of our tents are frame/freestanding. This means they have no center poles and will stand without ropes. However, all tents set up outside must be anchored with ropes. Tent prices include setup.
Tents are staked with 30"-40" stakes. It is the responsibility of the renter/property owner to have underground utilities, sprinkler systems, etc. marked to avoid damage from staking. Utilities are located for free by calling 1-800-922-1987. In no event is Robin Event Rental liable for damage to underground utilities whether marked or unmarked.
In areas where tents cannot be staked, anchoring can be achieved using ballast for an additional fee.
Some municipalities require permits to erect tents over 400 sq. ft. Call for details.
Detachable window or solid walls and lighting are also available for tents.

Delivery

Do you deliver?

Robin Event Rental delivers over 80% of all orders. You do have the option to pick up your order. Be advised that all customer pick ups are "Cash & Carry." By this we mean that you are expected to load your own vehicle and secure the load. Robin Event Rental is not liable for damage to your vehicle, our equipment, or loss of your load at any time.

Deliveries are to the street level within 10' of truck access during normal business hours. Similarly, equipment needs to be knocked down and stacked appropriately for pick-up.
After hour deliveries, stairs, long distance carries and set-up/knock-down of equipment is available for an additional charge.
We strive to deliver as close as possible to your requested time, however we can only guarantee a 4 hour window.
Minimum delivery charge is $25.00. Call for exact quote.